Our custom mailer boxes provide exceptional value. Central to our service at Custom Boxes Near Me is the smooth shopping experience. This Return and Refund Policy details our commitment to your satisfaction, with a focus on clarity, fairness, and industry standards.
Please carefully read the following sections to understand your rights and our responsibilities regarding return eligibility, cost, and refund timelines. At Custom Box Near Me, we specialize in creating fully customized packaging services suited to your specific branding and product needs. Since our packaging products are made-to-order, returns are generally not accepted. Still, we understand that problems can occasionally arise and are committed to offering a fair and transparent refund policy in case of genuine defects or errors.
We don't take physical returns because every item we make is fitted to your specifications for design, size, and branding. These personalized items are created just for you and aren't reusable or resalable.
Although returns aren’t possible, customers may qualify for a refund or replacement within thirty days of receiving their order, only in cases involving manufacturing defects or significant printing errors. Claims submitted beyond these thirty days will not be reviewed.
To ensure a smooth claims process, customers must report any issue within three business days of receiving their package. Include clear photos of each defective or damaged item. Without this documentation, we won’t be able to initiate an investigation.
If a refund or reprint is approved, you are not required to return the product. You are free to keep, reuse, donate, or discard the items as you see fit. We do not request return shipments.
Because physical returns are not part of our policy, you do not have to bear the return shipping costs. Instead, our resolution process focuses on replacement or refund, depending on the type of issue. We do not issue refunds or reprints for:
Customers can cancel an order within 24 hours of placement. However, due to our production schedule, cancellations are no longer available after this period. However, cancellation fees apply in the following cases:
We recommend carefully reviewing your order immediately upon placing it to avoid any issues.
If you report a printing or production problem and include credible evidence, our staff will examine your claim within five to seven business days and email you with a resolution update. Please allow up to thirty business days for our carrier to process shipping damage claims (which are only applicable if you upgraded to Overboxes). Once the refund has been authorized, the money will be transferred back to the original payment method. Depending on your bank, this process could take three to five business days to appear in your account. We may provide a partial refund if a print defect is discovered, but it must be minor or only affect a portion of the order. Usually, this will cover any upgraded print services you purchased, such as Premium Assistance. Refunds will not be issued for problems that stem from:
If you have purchased Standard or Premium Assistance, a digital proof will be sent to you in two to three business days. You have two more working days to either approve it or ask for revisions. If we don't hear back, the preview is automatically accepted. No refunds will be granted for issues in orders where:
Your production time is based on the type of box and selected processing speed:
Standard Sizes:
Special Size Orders:
Orders over five hundred units may require three to five additional days. Large-scale orders of more than five thousand can take up to thirty days to complete. Rush orders are the only timeline guaranteed.
If your shipment is marked “delivered” but cannot be located, please:
If you bought Overboxes, we won't take care of the claim or issue a refund until the shipping company has approved it. If your packaging was shipped in strapped boxes, you must submit a claim directly to the carrier. Custom Box Near Me is not responsible for these cases.
We cannot accept liability for customer errors such as:
Please double-check everything before submitting or approving your order. Due to our production methods, the quantity of your order may vary by up to ±5%. If we deliver less than 5% of what is expected, a refund will be given for any missing items.
Discounted prices for subscription plans are provided according to continuous volume. Subscription orders cannot be refunded until the entire term (usually six to twelve months) has passed. Subscribers in bulk, such as more than ten thousand boxes, are required to follow predetermined terms and payment schedules.
With each order, Custom Box Near Me is dedicated to providing high-quality packaging, accountability, and transparency. We appreciate your business and will make every effort to address any valid concerns in a timely and fair manner.However, clients who act abusively, make exaggerated demands, or ask for money outside of our stated guidelines risk not being served again.
